How we help find the right house for you.

We meet. Ideally in person, but by phone, email or on-line if that's easier.

You tell us everything. Are you looking for lifestyle? Investment? Both? We ask you all the obvious questions and some you've never thought of.

We give you examples of properties which have sold recently and could have met your criteria. You get a good idea of the market; we get a good idea of what really interests you.

You don't spend days hunting through real estate ads and weekends looking at properties you don't want. You're not dragged along to auctions by agents who suggest prices that are not realistic.

If you were going it alone you might speak to two or three or six agents. We speak to them all. We also find out about the 'hidden' properties that are not publicly listed.

Sometimes we hit it in one. More often we'll make a shortlist, make appointments to view properties at times which suit you, then represent you (and only you) in negotiations or at auction.

To confront ... or behave?

When agents start plucking bids out of the air (yes, it's still happening), when they invent offers we know aren't true (see War Stories), when they try on any of a thousand ruses, we have been known to be very up-front (OK, we have been known to embarrass agents in front of auction crowds and we have initiated more than a few loud conversations and legal proceedings.)

But we're happy to negotiate (from positions of strength).

If agents don't play games, nor do we. If they do play games, we'll play to win.

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